Not so long ago we had to have our family dog Dorothy Jean put down. It was a tough call, she was 13 years old but up until the evening before we put her down had been fairly healthy albeit fat.
I got a call from my sister to say Mom and Dad were taking her to the vet most likely to put her down. She had stopped drinking and eating two days before and the night before the call had cried all night.
She was in pain.
I rearranged my work schedule to go spend some time with her. She was on the floor in her spot between the couch and nanny's chair. Her nose was warm and dry and her eyes a little dull. But she wagged her spotty stubby tail when she saw me. I laid down on the floor and petted her face to face for a while.
It took three of us coaxing and finally Dad carrying to get her in the truck. She was in rough shape.
Dorothy was a fantastic dog. A good old girl.
She was born in my parent's house in the basement. My Dad and his Brother had decided to breed English Springer Spaniels. Naturally that meant the women in the house had a pile of work to do.
When Dorothy was born she was in the middle of the pack. Not too small, not too big. We called her number 5. There were 10 pups. She was hand raised with rest of them. Bottle fed and snuggled.
Eventually all the pups got old enough to sell. So naturally there was an interview process. You couldn't just walk into our yard and give us $500 for a dog. You had to pass a personality test, show us an income statement and convince us you had the right cut of jib for our dogs.
They all went. Fully papered CKC registered English Springer Spaniels.
We chose a lady for #5. She had other dogs she claimed and said #5 would fit right in.
She was gone for about a month. Then the lady called. She said #5 was sick. Had been to her vet and deemed genetically unfit. She peed constantly and always would. She was not what the lady had paid for.
Thereafter there was a flurry of telephone calls between the lady and my mother that ended with my mother's declaration of "bring her home". She was gone about 9 weeks.
And home she came. I will probably never forget that day.
The car pulled up and they took a crate out of the back. Inside was a shivering shaking spotty dog. They opened the door and she began to limp out.
"why is she limping?" from my mother
"She caught her paw in the crate" was the reply
"why is she filthy?" I asked
"she's incontinent" was the answer.
The spotty dog saw me sitting in the entryway and began to scream. Have you ever heard a dog scream? I have and it broke my heart.
And infuriated my mother.
"Here's your money" she told the lady
And the lady made the mistake of making some kind of noise about keeping the dog. I don't know for sure cause I had a spotty shivering screaming filthy dog wrapped around my neck.
I do remember my mother saying "Lady, you better get out of my yard. The dog stays."
Thankfully I was wearing shorts that day. Cause filthy dog and I got in the tub. It took a long time to get her clean. She kissed me the whole time.
She never went anywhere again. My Uncle made a suggestion that she could be re-sold. I explained to him that since I had put the ad in the paper and helped screen the phone calls and the people I felt I had earned a dog. Really I just couldn't bear to put her in another car. I may have taken some tone with him. Maybe.
I saw the lady again a month or so later. She asked about the dog. I said the dog was fine. She asked if we were having another breeding litter. My response was "lady, it will be hockey night in Hades before you get another dog from us." Then I walked away. Cause really, smacking people is illegal.
We debated about what to call her. She had a spot on the top of her head and before she left my mom had been calling her "dotty". My sister flat out refused to call her that. "I'm not standing in the yard screaming Dotty. The neighbours will think I've lost my mind. It's stupid."
The debate carried on. "What's the long form of Dotty?" My sister asked "what's it a pet name for?"
Well, Dorothy.
My sister declared that a dog who crossed her paws when she laid down should have two names like a lady. She chose Jean as the second name.
And so we registered her as Miss Dorothy Jean of Nunn
Dorothy had a damned good life. She had some ups and downs. An emergency puppy hysterectomy. Several UTI's. Cancer removed from her paw. Ear infections.
But she only ever peed in our house twice. Both times were people's faults. If we had listened to her she would have made it. Hell, she used to wake me up at 2 am crying by the bed asking out.
She became dad's girlfriend. She would wait for him to come home from work. Laying on the mat by the door. She became mom's gardening companion, she loved to eat beans. She became nanny's foot warmer. She would sit on nanny's feet and let herself be petted. Even when nanny put her fingers in Dorothy's eyes cause nanny is blind Dorothy never curled a lip.
She never curled a lip when kids on the street threw sticks at her. I did though.
She only ever bit the neighbour kid. But in fairness he smacked my butt. She would get in between us if we were having an argument. Her poor little face would get so anxious that we had no choice but to stop.
She loved the sprinklers, was terrified of thunderstorms.
I was nervous when my brother and his wife brought their first baby to mom and dad's. Dorothy had never been around babies, would she be ok?
She basically ignored the small human. Till he cried. Then she licked him.
She mourned for a month when we had to put black dog down. Then again when I moved out.
Is it stupid to be so sad for a dog?
Well, how about for a gentle happy soul?
I know the religious people say dogs don't have souls.
I have a different opinion about that. I'm pretty sure you can't get into heaven (or what ever the good place after this one is) unless animals vouch for you. I think they are the gate keepers.
Hold the door for us old girl, we'll see you in a while.
Monday, 6 August 2012
Sunday, 5 August 2012
Customer service.
It seems to me that customer service is hard to come by lately and therefore should be celebrated. I came to this conclusion in a haze of Xanex induced fog shortly after my laser vision correction surgery. Now for those of you who don't know, Xanex is how God tells us it's alllll gonna be ok.
But back to the surgery. I'd been wearing glasses since the 6th grade. Astigmatism in both eyes. Blind as a bat (not really but close enough to count).
I decided to get the surgery in May. Went to Lasik MD, filled out the form and was on my way.
There were telephone discussions with sales people. There was an assessment appointment. I qualified for surgery and financing and we were booked.
Then the nerves set in. See, I get a little claustrophobic. Just enough to make the dentist and something like eye surgery nerve wracking. I also needed somebody to drive me to surgery. I was booked for Ottawa, about three hours away by car.
So being a planner I called Lasik and spoke to Sue three weeks before surgery to see if she thought I should book a hotel in Ottawa for how many days? The day of, the next and possibly one more?
Her reply "why don't you just take the bus?"
Now I wasn't interested in climbing on the Grey Hound for a three hour ride home after eye surgery and I told her so. She replied "We have our own bus".
Ladies and Gentlemen I cannot tell you how much that settled my mind. The transportation issue was taking on nightmarish proportions for me. It loomed.
The day of surgery was well oiled machine smooth. No kidding. On the bus for 8:30, on the road by 9, lunch courtesy of Lasik at 11 and movie on board. To the Ottawa clinic. Sue and Jamie there to answer any questions, calm any fears and instruct us on the use of the Keurig machine.
Sue handed out the Xanex (thank you Baby Jesus). Jamie prepped for the procedure. Surgery by a fantastic kind surgeon (and really how often do we get to say THAT?) then after a slightly embarrassing Xanex induced nap in the waiting room, back on the bus.
All the way home Sue and Jamie prompted caregivers to give certain eye drops at certain times, delivered the drops for those who had no caregivers, handed out cold facecloths, bottled water and snacks. They even looked after my mom with snacks and drinks.
Now you may be thinking "WTH? does this chick work for Lasik MD?" I sure don't. I receive nothing from them for this blog post. I am just so appreciative of the customer service.
As I lay on the bus in the afore mentioned Xanax fog I wondered "where else do I get service like this?" I came up with a few spots. My local Starbucks for instance, they constantly have my caffeine deprived back. Bellevegas Boardroom in my hometown and one shop at the mall.
That is it.
That is all.
And I though about it.
And I feel a little sad about that. You see, I've worked customer service. Did it for years. I've worked in the mall, at resorts and doing home sales. Customer service is not hard. It is not complicated.
In fact, it's fairly rewarding, raging jerks aside. Much more rewarding than getting it wrong, screwing up orders and ignoring people.
I wonder, are people no longer able to do customer service? Do we work too fast for basic communication to take root? That's all customer service is, you see. Good communication. A warm greeting. Listening hard, finding the issue and the solution that makes someone feel they got their money's worth.
Which breeds repeat customers and referrals. Any purchase is mostly about the experience so I would think that companies would train and train hard their front line staff for customer service.
I'm not seeing it, however. Fast food places get my order wrong, clothing stores ignore me when I have a pocket full of cash.
It's too bad really. Cause I have a big mouth, y'all. I'm sending people to Lasik MD, Starbucks, and Bellevegas Boardroom left right centre and sideways.
But back to the surgery. I'd been wearing glasses since the 6th grade. Astigmatism in both eyes. Blind as a bat (not really but close enough to count).
I decided to get the surgery in May. Went to Lasik MD, filled out the form and was on my way.
There were telephone discussions with sales people. There was an assessment appointment. I qualified for surgery and financing and we were booked.
Then the nerves set in. See, I get a little claustrophobic. Just enough to make the dentist and something like eye surgery nerve wracking. I also needed somebody to drive me to surgery. I was booked for Ottawa, about three hours away by car.
So being a planner I called Lasik and spoke to Sue three weeks before surgery to see if she thought I should book a hotel in Ottawa for how many days? The day of, the next and possibly one more?
Her reply "why don't you just take the bus?"
Now I wasn't interested in climbing on the Grey Hound for a three hour ride home after eye surgery and I told her so. She replied "We have our own bus".
Ladies and Gentlemen I cannot tell you how much that settled my mind. The transportation issue was taking on nightmarish proportions for me. It loomed.
The day of surgery was well oiled machine smooth. No kidding. On the bus for 8:30, on the road by 9, lunch courtesy of Lasik at 11 and movie on board. To the Ottawa clinic. Sue and Jamie there to answer any questions, calm any fears and instruct us on the use of the Keurig machine.
Sue handed out the Xanex (thank you Baby Jesus). Jamie prepped for the procedure. Surgery by a fantastic kind surgeon (and really how often do we get to say THAT?) then after a slightly embarrassing Xanex induced nap in the waiting room, back on the bus.
All the way home Sue and Jamie prompted caregivers to give certain eye drops at certain times, delivered the drops for those who had no caregivers, handed out cold facecloths, bottled water and snacks. They even looked after my mom with snacks and drinks.
Now you may be thinking "WTH? does this chick work for Lasik MD?" I sure don't. I receive nothing from them for this blog post. I am just so appreciative of the customer service.
As I lay on the bus in the afore mentioned Xanax fog I wondered "where else do I get service like this?" I came up with a few spots. My local Starbucks for instance, they constantly have my caffeine deprived back. Bellevegas Boardroom in my hometown and one shop at the mall.
That is it.
That is all.
And I though about it.
And I feel a little sad about that. You see, I've worked customer service. Did it for years. I've worked in the mall, at resorts and doing home sales. Customer service is not hard. It is not complicated.
In fact, it's fairly rewarding, raging jerks aside. Much more rewarding than getting it wrong, screwing up orders and ignoring people.
I wonder, are people no longer able to do customer service? Do we work too fast for basic communication to take root? That's all customer service is, you see. Good communication. A warm greeting. Listening hard, finding the issue and the solution that makes someone feel they got their money's worth.
Which breeds repeat customers and referrals. Any purchase is mostly about the experience so I would think that companies would train and train hard their front line staff for customer service.
I'm not seeing it, however. Fast food places get my order wrong, clothing stores ignore me when I have a pocket full of cash.
It's too bad really. Cause I have a big mouth, y'all. I'm sending people to Lasik MD, Starbucks, and Bellevegas Boardroom left right centre and sideways.
Wednesday, 1 August 2012
the death of the Frienemy
I've been thinking long and hard about this and what I want is for the "frienemy" phenomenon to die a quick and painful death.
Now I don't know how this plays out for men, or if they even bother but I can tell you how it usually plays out for women. You have a woman in your life whom you share things with who can be counted on to not really be happy for you and may say snide hurtful things during your happy times and may even sabotage you.
I'm sure, there are a multitude of deep psychological, sociological and even evolutionary reasons for this phenomenon. We could fill volumes on the insecurity that breeds this, the competition for resources and recognition.
Basically I call Bullshit on the whole thing.
In my humble opinion (and it's my blog so if you don't like my opinion there's the door) frienemies stem from jealousy, plain and simple.
Jealousy is a funny thing. Everybody gets it from time to time but not every body feels entitled to act upon it. I've certainly had my fair share but I've always seen it as my problem, not the problem of the person who incites it.
So I guess frienemies confuse me. They trip my logic switch. If you're somebody's friend, by definition you want what's good for them and are happy when they are happy. If you are their enemy you don't participate in their happy times. Never the two shall meet.
If you are jealous of your friend's fortune it's a signal to you that you want what they have in some form, but it's your problem not theirs.
The whole phenomenon feels like high school to me. Back stabbing, sabotage, snide remarks. It's the passive aggressive Olympics. Gold goes to the woman who can make her friend feel the worst at her happiest time.
As a feminist I have a problem with this. The world is a better place for women now than it has been, depending on where you live. But it could be better. In order for it to be better women have to stick together. Have each other's backs. Support each other for real. Not wait for opportunities to screw each other over. Any union rep will tell you that dividing your membership depletes your bargaining power. A united group gets what they want.
How are we ever going to marshall our resources to create real progress for our daughters if this is the kind of silly childish behaviour we subscribe to?
Our daughters are watching us. Their media reflects what they are seeing. Gossip Girl, One tree hill, Internet bullying, the list goes on. They are learning to be hateful towards other women because that's what they see. They see it in us.
So I'm challenging women today. Deal with your jealousy like an adult please. See it for what it is. Your problem. Your insecurity. Not an excuse to jump on other women either aggressively or passive aggressively. If you decide you actually don't like the person you're dealing with. Don't pretend. Move on.
It's time to leave high school ladies.
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